Refund policy
Return & Refund Policy – Steam Sense
Estimated Delivery:
Orders typically arrive within 8–15 business days. Please note that delays may occur due to shipping, customs, or carrier issues.
30-Day Return Window:
You may request a return or refund within 30 days of receiving your item. Items must be unused and in their original packaging.
Non-Returnable Items:
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Used, damaged, or altered items
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Items not in original packaging
Return Process:
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Contact us at mogulsclub.shop@gmail.com with your order number and issue.
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If approved, we’ll provide instructions for returning the item.
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Please use a trackable shipping method for returns.
Refunds:
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Once your return is received and inspected, we will issue a refund to your original payment method.
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Refunds may take 5–15 business days depending on your bank or payment provider.
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Shipping costs are non-refundable unless the item is defective or damaged.
Damaged or Defective Items:
If your order arrives defective or damaged, contact us immediately. We will either replace the item or issue a full refund, including shipping.